Refund policy
Last updated: March 16, 2026
At Potease, we want you to feel confident when shopping with us. If something isn’t quite right with your order, we’re here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
• Be in the same condition you received it
• Be unworn and unused
• Include the original packaging
• Include proof of purchase (receipt or order confirmation)
How to Start a Return
To initiate a return, please contact us at:
Once your return request is approved, we will provide instructions on how and where to send your item.
Please note:
Items returned without first requesting a return authorization will not be accepted.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive an item that is:
• Damaged
• Defective
• Incorrect
Please contact us immediately at support@trypotease.com so we can evaluate the issue and make it right as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
• Perishable goods (such as food, flowers, or plants)
• Custom or personalized items
• Personal care goods (for hygiene reasons)
• Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you are unsure whether your item qualifies for a return, please contact us before initiating a return.
Exchanges
If you need a different item, the fastest way to receive it is to:
-
Return your original item (once approved)
-
Place a new order for the replacement item
This ensures the fastest processing and delivery.
European Union – 14 Day Cooling Off Period
If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without justification.
To qualify:
• The item must be unused and unworn
• The item must be returned in its original packaging
• Proof of purchase must be provided
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Email: support@trypotease.com