Privacy policy
Last updated: March 16, 2026
Potease ("we", "us", or "our") operates this website and online store, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a safe and seamless shopping experience (the "Services").
Our store is powered by Shopify, which enables us to provide our products and services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our website, or otherwise interact with our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to "personal information", we mean information that identifies you or can reasonably be linked to you.
We may collect the following types of personal information depending on how you interact with our Services:
Contact Information
• Name
• Shipping address
• Billing address
• Phone number
• Email address
Payment Information
• Credit or debit card information
• Payment transaction details
• Billing information
• Payment confirmations
Payments are securely processed through Shopify and authorized payment processors.
Account Information
• Username and password (if an account is created)
• Preferences and settings
Transaction Information
• Products viewed or purchased
• Items added to cart
• Purchase history
• Returns or exchanges
Communications
Information you provide when contacting our support team, such as messages sent to customer service.
Device Information
• IP address
• Browser type
• Device identifiers
• Network connection details
Usage Information
Information about how you interact with our website, such as pages visited and actions taken on the site.
How We Collect Your Information
We may collect information from several sources:
Directly From You
When you:
• Place an order
• Contact customer support
• Create an account
• Subscribe to emails
• Interact with our Services
Automatically
Through technologies such as:
• Cookies
• Pixels
• Analytics tools
• Device identifiers
From Service Providers
We may receive information from third parties that help operate our store, such as:
• Shopify
• Payment processors
• Shipping partners
• Analytics providers
How We Use Your Personal Information
We use your personal information to provide and improve our Services, including:
Order Processing
• Process and fulfill orders
• Arrange shipping and delivery
• Process payments
• Handle returns or exchanges
Customer Support
• Respond to inquiries
• Provide assistance with orders
• Maintain communication with customers
Personalizing Your Experience
• Remember your preferences
• Improve product recommendations
• Optimize website performance
Marketing and Advertising
We may send promotional communications about products, offers, or updates.
You may opt out of marketing emails at any time by clicking the unsubscribe link in the email.
Security and Fraud Prevention
• Detect and prevent fraudulent activity
• Protect customer accounts
• Secure payment transactions
Legal Compliance
We may use personal information to comply with applicable laws, regulations, or legal requests.
How We Share Personal Information
We may share your information with trusted partners in order to operate our business, including:
Service Providers
Third parties that help us operate our store, such as:
• Shopify (hosting platform)
• Payment processors
• Shipping and fulfillment providers
• Analytics providers
• Customer support services
Marketing Partners
We may work with advertising partners to show relevant advertisements on other platforms.
These partners operate under their own privacy policies.
Legal Obligations
We may disclose personal information if required to comply with applicable laws, legal requests, or to protect our rights.
Shopify
Our store is hosted by Shopify Inc.
Shopify processes certain personal information to operate and improve the platform used to provide our Services.
To learn more about how Shopify processes personal information, please visit:
https://www.shopify.com/legal/privacy
Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Remember your preferences
• Improve website functionality
• Analyze website traffic
• Provide personalized advertising
You may disable cookies through your browser settings, though this may affect certain website features.
Children's Privacy
Our Services are not intended for children under the age of 16.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove that information.
Data Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.
We recommend that you do not share sensitive information through unsecured channels.
Data Retention
We retain your personal information only as long as necessary to:
• Provide our Services
• Fulfill orders
• Comply with legal obligations
• Resolve disputes
• Enforce our policies
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
Right to Access
Request access to the personal information we hold about you.
Right to Correct
Request corrections to inaccurate personal information.
Right to Delete
Request deletion of your personal information.
Right to Data Portability
Request a copy of your personal information.
Marketing Opt-Out
You may unsubscribe from marketing emails at any time.
To exercise these rights, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational updates.
Updates will be posted on this page with a revised Last Updated date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Email: support@trypotease.com